Shipping policy
Last Updated: August 14, 2026
Thank you for shopping with Onamsa.
This Shipping Policy explains how we process, ship, and deliver orders placed through our official website:
Please review this policy before placing your order.
Shipping Destination
We currently ship orders within the United States.
Shipping availability may depend on your delivery address and product availability. Available shipping options and costs will be displayed at checkout before completing your purchase.
Order Processing Time
All orders are processed within 1–3 business days.
Business Days:
Monday – Friday, excluding U.S. public holidays.
Order Cut-Off Time:
6:00 PM Eastern Time (ET)
Orders placed after the cut-off time will be processed on the next business day.
During holidays, promotional periods, or high-volume seasons, processing times may be slightly extended. If a significant delay occurs, we will notify you by email.
Shipping Costs and Delivery Time
We offer Free Standard Shipping on eligible orders within the United States unless otherwise stated at checkout.
Estimated Delivery Time:
Processing Time:
1–3 business days
Shipping Time:
6–9 business days
Estimated Total Delivery Time:
7–12 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier operations, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our reasonable control.
Shipping Methods and Tracking
Orders may be shipped through trusted carriers and logistics providers selected according to product availability and delivery location.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–48 hours for tracking information to become available or update after shipment.
You can use your tracking number to monitor your order status.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Please verify:
- Full name
- Street address
- Apartment or unit number (if applicable)
- City
- State
- ZIP code
- Phone number
- Email address
If you notice an error after placing your order, please contact us as soon as possible at:
We will make every reasonable effort to assist, but changes cannot be guaranteed once an order has been processed or shipped.
Orders returned due to incorrect or incomplete addresses may require additional shipping costs for reshipment.
Lost, Delayed, or Missing Packages
If your package appears delayed, lost, or marked as delivered but you have not received it, please:
- Check your shipping address on the order confirmation
- Check your mailbox, porch, front door, or delivery area
- Ask household members, neighbors, or building management
- Contact the shipping carrier using your tracking number
If you still need assistance, please contact us with your order number and tracking information.
We will review the situation and assist with the next appropriate steps where applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Clear photos of the item and packaging
We will review your request and provide an appropriate solution in accordance with our Refund Policy.
Contact Information
If you have any questions regarding shipping or your order, please contact us:
Business Name:
Onamsa
Website:
https://onamsa.com
Email:
hello@onamsa.com
Phone:
+1 516-898-4379
Business Address:
109 Robin Heights Rd
Elgin, SC 29045
United States
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)
Response Time:
We aim to respond to customer inquiries within 24–48 business hours.
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