Shipping policy

Shipping Policy

Last Updated: July 28, 2026

Thank you for shopping with Onamsa. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

  1. Shipping Coverage

We currently focus on shipping orders within the United States.

If shipping to other countries or regions is available at checkout, shipping times, shipping costs, duties, taxes, and delivery availability may vary depending on the destination. All available shipping options and charges will be displayed during checkout before you complete your purchase.

  1. Order Processing Time

All orders are processed within 1–3 business days, Monday through Friday, excluding public holidays.

Order Cut-off Time:

Orders placed after 6:00 PM Eastern Time (ET) will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly extended. If there are significant delays, we will notify you by email.

  1. Estimated Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

For orders shipped within the United States:

Processing Time: 1–3 business days

Estimated Shipping Time: 6–9 business days

Estimated Total Delivery Time: 7–12 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including weather conditions, carrier delays, high order volumes, incorrect shipping information, or other unexpected events.

  1. Shipping Costs

We offer Free Standard Shipping on eligible orders shipped within the United States, unless otherwise specified during checkout.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

We do not charge additional handling fees or hidden shipping fees.

  1. Shipping Methods and Tracking

We work with trusted logistics and fulfillment partners to help ensure reliable delivery.

Orders may be shipped using trusted carriers such as USPS, UPS, FedEx, or other reliable delivery providers selected based on availability and destination.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may require 24–48 hours to become available or update after the carrier receives the package.

You can use your tracking number to monitor the delivery status of your shipment.

  1. International Shipping, Duties, and Taxes

Our primary shipping destination is the United States.

If international shipping is available for your order at checkout, your shipment may be subject to import duties, taxes, customs fees, or other charges determined by local customs authorities.

Customers are responsible for any applicable duties, taxes, or customs fees. Onamsa does not collect or control these charges and cannot predict their amount.

  1. Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order.

Onamsa is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at hello@onamsa.com.

We will do our best to assist, but we cannot guarantee changes once an order has been processed or shipped.

  1. Delivery Issues

Please inspect your order after delivery.

If you experience any of the following issues, please contact us within 7 days of delivery:

Damaged items

Missing items

Incorrect items

Tracking information showing delivered but the package was not received

When contacting us, please include your order number, a description of the issue, and photos if applicable.

We will review the situation and provide an appropriate resolution.

  1. Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us at hello@onamsa.com with your order number and tracking information.

We will assist you in checking the shipment status and communicating with the carrier or logistics provider when applicable.

Please note that delivery delays caused by carriers, weather conditions, incorrect addresses, customs processing, or other circumstances outside our control may require additional time to resolve.

  1. Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name:
Onamsa

Address:
109 Robin Heights Rd
Elgin, SC 29045
United States

Email:
hello@onamsa.com

Phone:
+1 516-898-4379

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)