Refund policy

Refund Policy

Last Updated: August 14, 2026

At Onamsa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Refund Policy explains our return and refund process for orders placed through:

https://onamsa.com

Please review this policy before requesting a return.

30-Day Return Policy

We accept return requests within 30 days after delivery.

To be eligible for a return, your item must be:

  • Unused and unworn
  • Unwashed and in original condition
  • Returned with original tags and packaging
  • Accompanied by proof of purchase or order information

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, please contact our customer support team:

Email:
hello@onamsa.com

Please include:

  • Order number
  • Email address used for the purchase
  • Reason for the return request

Once your request is reviewed, we will provide return instructions and the appropriate return address.

Please do not send items back before receiving return instructions from our support team.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer Responsibility

Customers are responsible for return shipping costs for returns caused by:

  • Change of mind
  • Incorrect size selection
  • Color preference
  • Personal preference
  • Ordering the wrong item

Onamsa Responsibility

If you receive a damaged, defective, or incorrect item, please contact us. We will review the issue and provide an appropriate solution, which may include a replacement, refund, or return shipping assistance where applicable.

Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos of the item and packaging

Our team will review your request and provide a suitable resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or non-returnable
  • Gift cards
  • Items that have been worn, washed, altered, damaged, or used
  • Items returned without original tags or packaging

This does not affect your rights if an item arrives damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges for general size or style changes.

If you need a different size, color, or style, please return the eligible item according to this policy and place a new order.

For defective, damaged, or incorrect items, we will review the issue and provide an appropriate solution.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the refund status.

Approved refunds will be issued to your original payment method within:

3–7 business days

after approval.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Restocking Fee

Onamsa does not charge a restocking fee for approved returns.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Business Name:
Onamsa

Website:
https://onamsa.com

Email:
hello@onamsa.com

Phone:
+1 516-898-4379

Business Address:

109 Robin Heights Rd
Elgin, SC 29045
United States

Support Hours:

Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)

Response Time:

We aim to respond to customer inquiries within 24–48 business hours.