Refund policy

Last Updated: July 28, 2026

At Onamsa, we aim to provide a clear and fair return and refund process. If you are not satisfied with your purchase, please review the policy below.

1. Return Policy Scope

This return policy applies to all orders placed through our website.

We accept returns for defective and non-defective products, provided the return conditions in this policy are met.

Returns must be shipped according to the return instructions provided by our customer support team. We do not accept in-person returns.

2. Return Window

You may request a return within 30 days of receiving your item.

Return requests submitted after 30 days from the delivery date will not be eligible for a refund or exchange.

3. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, unwashed, and in the same condition as received.

The item must be returned with original packaging, tags, and labels attached.

A valid proof of purchase, such as an order confirmation or receipt, is required.

4. Non-Returnable Items

The following items are not eligible for return:

Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

Gift cards.

Items that have been worn, washed, altered, damaged, or used after delivery.

Items returned without original tags, labels, or packaging.

This does not affect your rights if an item arrives defective, damaged, or incorrect.

5. Return Process

To initiate a return, please contact us at hello@onamsa.com with your order number and reason for return.

Our support team will review your request within 1–2 business days.

If your return is approved, we will provide return instructions and the correct return address.

Important Notes:

Items returned without prior authorization may not be accepted.

Please do not send items back to any address unless it has been provided by our customer support team.

Returns must be shipped using the return instructions provided by our support team.

6. Return Shipping Costs

For returns due to personal reasons, such as size preference, color preference, change of mind, or ordering the wrong item, customers are responsible for return shipping costs.

If an item is defective, damaged, or incorrect due to our error, we will provide a suitable solution, such as a replacement item, refund, or return shipping assistance.

Original shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

7. Restocking Fee

We do not charge a restocking fee for approved returns.

8. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 3–7 business days after the returned item has been inspected and approved.

Processing times may vary depending on your payment provider or financial institution.

9. Partial Refunds

Partial refunds may be granted in certain situations, including:

Items returned in used, worn, washed, altered, or damaged condition not caused by our error.

Items returned with missing tags, labels, packaging, or accessories.

Items returned after approval but not fully meeting the return conditions.

10. Late or Missing Refunds

If you have not received your refund after it has been approved and processed:

Please check your bank account again.

Contact your credit card provider, as processing times may vary.

Contact your bank or payment provider.

If the issue persists, please contact us at hello@onamsa.com.

11. Exchanges

We offer replacement items only for products that are defective, damaged, or incorrect upon arrival.

For size, color, or style changes, please return the original item according to this policy and place a new order.

12. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

When contacting us, please include:

Order number

Description of the issue

Clear photos of the item and packaging, if applicable

We will review the issue and provide a suitable resolution, such as a replacement item, refund, or other appropriate solution.

13. Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name:
Onamsa

Email:
hello@onamsa.com

Phone:
+1 516-898-4379

Address:
109 Robin Heights Rd
Elgin, SC 29045
United States

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)